The small print

At Jitterpug, we put our customers first, we want to look after you, your project and make you feel at ease. 

If you have any further queries further to the below details please don't hesitate to ask.

Payments & Delivery

We will require 50% deposits for all products.

You cannot cancel hire orders later than 3 weeks prior to your wedding, and your stationery no later than 6 weeks. 

We know there may be exceptional circumstances close to the event date, so in this case, we will request part payment of the items, based on what you have ordered and where we are up to. 

All payments can be accepted via bank transfer or PayPal. If you prefer, we will accept cash payments, but we will always provide transaction reciepts for all methods.

Hire Items

All we ask is a 25% deposit on top of the hire price to secure your items. Then full payment 1 week before your event. Your deposit will be returned to you upon its safe return back to Jitterpug. Unfortunately, if there are any damages upon inspection you will lose your deposit. If you need to cancel your order, we will be unable to refund that same deposit. Cancellations cannot be made 3 weeks prior to your event.

We can deliver to your home (1 1/2 hr from M43 postcode). We can also take to the venue, again within 1 1/2 hour of the same postcode. Most venues will set up the centrepieces, however if you wish, and we have availability, we can set up for you. Set up costs will add another £50-£100 to your final price (Depending on how much there is to set up). Remember, we will work with you to ease the stress of the big day! 

Text and copy

While all efforts are made to ensure spelling and details are all present and correct, we will always ask you to finally sign off your artworks. After this time, you will be unable to have any refund, and any changes may incur extra costs.